Contact Us

If you have any questions or any special requests, please contact us via email or using the form below.

Threecfsim@outlook.com

Close-up view of a commercial airplane cockpit cockpit instruments and controls, with a person's hand pointing at a switch.

Finding Us

Address:

Unit 13

The Ridgway

Powick

Worcester

WR2 4SN

Terms & Conditions

1. Introduction

These Terms & Conditions govern all bookings and simulator experiences provided by 3 Counties Flight Simulators ("we", "us", or "our"). By booking or participating in a simulator session, you agree to these terms.

2. Bookings

All simulator sessions must be booked in advance. Bookings are only confirmed once payment has been received. We reserve the right to refuse or cancel bookings where necessary.

3. Payments

Payment must be made in full at the time of booking unless otherwise agreed. Prices are listed in GBP and include any applicable taxes unless stated otherwise.

4. Cancellations and Rescheduling

Customers may reschedule their booking with at least 48 hours notice. Cancellations made more than 48 hours before the booking may be rescheduled. Cancellations made within 48 hours of the booking may not be refunded.

5. Arrival Time

Participants should arrive at least 10 minutes before their scheduled session. Late arrival may reduce the available simulator time.

6. Participant Conduct

Participants must follow all instructions provided by staff or instructors. We reserve the right to refuse participation to anyone who appears intoxicated, behaves in an unsafe manner, or fails to follow instructions.

7. Age Restrictions

No bookings shall be made for individuals under the age of 16 unless otherwise agreed. Individuals under the age of 18 must be accompanied by a responsible adult throughout their time on our premises. Individuals will not be considered a responsible adult at anytime they are participating in use of a simulator. We reserve the right to request an age verification.

8. Health and Medical Conditions

Participants should inform staff of any medical conditions that may affect their ability to participate, including epilepsy, severe motion sickness, or similar conditions.

9. Motion Sickness and Simulator Effects

Some individuals may experience motion sickness, dizziness, or discomfort while using a flight simulator. Participants may stop the session at any time if they feel unwell. 3 Counties Flight Simulators accepts no responsibility for temporary discomfort experienced during or after a session.

10. Damage to Equipment

Participants must treat all simulator equipment with reasonable care. Any deliberate or negligent damage to equipment, controls, displays, or surrounding facilities may result in the participant being held responsible for repair or replacement costs.

11. Spectators

Spectators may be permitted to observe sessions where space allows. Spectators must follow staff instructions and behave safely. Children must be supervised at all times by a responsible adult, not including any participant using the simulator.

12. Liability

While we take reasonable care to ensure a safe environment, 3 Counties Flight Simulators shall not be liable for indirect or consequential loss or damage except where required by law. Nothing in these terms limits liability for death or personal injury caused by negligence.

13. Gift Vouchers

Gift vouchers are non-refundable, not redeemable for cash, and must be used before the expiry date stated on the voucher.

14. Photography

We may occasionally take photographs or video for promotional purposes. Customers who do not wish to appear in such material should inform staff on arrival.

15. Changes to Terms

We reserve the right to update these Terms & Conditions at any time. The latest version will always be available on our website.

Privacy Policy

Three Counties Flight Simulators Customer Privacy Notice

This privacy notice tells you what to expect us to do with your personal information.

Contact details
What information we collect, use, and why
Lawful bases and data protection rights
Where we get personal information from
How long we keep information
Who we share information with
How to complain

1. Contact Details

Three Counties Flight Simulators
Unit 13, The Ridgway
Malvern Road
Powick
Worcestershire
WR2 4SN
United Kingdom

2. What Information We Collect, Use and Why

We collect or use the following information to provide services and goods, including bookings and simulator experiences:

Names and contact details
Addresses
Date of birth
Purchase or account history
Payment details (including card or bank information for transfers and direct debits)
Health information, including medical conditions relevant to simulator use
Health and safety information
Website user information, including user journeys and cookie tracking
Photographs or video recordings
Information relating to compliments or complaints

We may also collect special category personal data where necessary, including health information, which receives additional protection under data protection law.

3. Information Collected for Legal Requirements

To comply with legal obligations, we may collect:

Name and contact information
Financial transaction information
Health and safety information
Safeguarding information
Any other information required by law

This may also include health information where required.

4. Information Used for Queries, Complaints or Claims

When dealing with enquiries, complaints or legal claims, we may process:

Names and contact details
Address information
Payment details
Purchase or service history
Video recordings of public areas
Audio recordings of public areas
Relevant information from previous investigations
Customer accounts and records
Financial transaction information
Health and safety information
Correspondence

Where necessary, this may also include health information.

5. Lawful Bases and Your Data Protection Rights

Under UK data protection law, we must have a lawful basis for collecting and using your personal information.

Your rights include:

The right to access your personal information
The right to correct inaccurate information
The right to request deletion of personal information
The right to restrict processing
The right to object to processing
The right to data portability
The right to withdraw consent where consent is relied upon

We will respond to valid requests without undue delay and within one month where required by law.

6. Our Lawful Bases

Providing Services and Goods

Consent – where you have given permission.
Contract – where processing is necessary to fulfil a booking or agreement with you.

Legal Requirements

Consent – where applicable.
Legitimate Interests – including fraud prevention and security measures that benefit customers and our business without causing undue harm.

Queries, Complaints and Claims

Consent – where applicable.

7. Where We Get Personal Information From

We obtain personal information:

Directly from you
Through CCTV footage or other recordings where applicable

8. How Long We Keep Information

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal, accounting and operational requirements.

Customer booking records, contact details and transaction information are generally retained for up to six (6) years to comply with legal and tax obligations.

Customer enquiries and correspondence are retained only for as long as required to manage and respond to those enquiries.

Our website is hosted and processed through Squarespace, which acts as a data processor on our behalf. Data processed through the website is retained in accordance with our retention practices and securely deleted or anonymised when no longer required.

We operate CCTV systems within our premises for safety, security and crime prevention. CCTV recordings are retained for a maximum of thirty (30) days before automatic deletion, unless required for an investigation or legal proceedings. Access to CCTV footage is restricted to company directors or provided where legally required.

When personal information is no longer required, it is securely deleted or anonymised.

9. Who We Share Information With

We may share personal information with:

Financial or fraud investigation authorities
Organisations we are legally required to share information with
Service providers who help us operate our website and booking systems

10. Cookies and Website Data

Our website may use cookies and similar technologies to improve website functionality, analyse visitor behaviour and enhance user experience.

11. How to Complain

If you have concerns about how we use your personal information, please contact us using the details above.

If you remain dissatisfied after contacting us, you may complain to the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint

Last updated: 06 April 2026