Terms & Conditions
1. Introduction
These Terms & Conditions govern all bookings and simulator experiences provided by 3 Counties Flight Simulators ("we", "us", or "our"). By booking or participating in a simulator session, you agree to these terms.
2. Bookings
All simulator sessions must be booked in advance. Bookings are only confirmed once payment has been received. We reserve the right to refuse or cancel bookings where necessary.
3. Payments
Payment must be made in full at the time of booking unless otherwise agreed. Prices are listed in GBP and include any applicable taxes unless stated otherwise.
4. Cancellations and Rescheduling
Customers may reschedule their booking with at least 48 hours notice. Cancellations made more than 48 hours before the booking may be rescheduled. Cancellations made within 48 hours of the booking may not be refunded.
5. Arrival Time
Participants should arrive at least 10 minutes before their scheduled session. Late arrival may reduce the available simulator time.
6. Participant Conduct
Participants must follow all instructions provided by staff or instructors. We reserve the right to refuse participation to anyone who appears intoxicated, behaves in an unsafe manner, or fails to follow instructions.
7. Age Restrictions
Participants under the age of 16 must be accompanied by a responsible adult unless otherwise agreed.
8. Health and Medical Conditions
Participants should inform staff of any medical conditions that may affect their ability to participate, including epilepsy, severe motion sickness, or similar conditions.
9. Motion Sickness and Simulator Effects
Some individuals may experience motion sickness, dizziness, or discomfort while using a flight simulator. Participants may stop the session at any time if they feel unwell. 3 Counties Flight Simulators accepts no responsibility for temporary discomfort experienced during or after a session.
10. Damage to Equipment
Participants must treat all simulator equipment with reasonable care. Any deliberate or negligent damage to equipment, controls, displays, or surrounding facilities may result in the participant being held responsible for repair or replacement costs.
11. Spectators
Spectators may be permitted to observe sessions where space allows. Spectators must follow staff instructions and behave safely. Children must be supervised at all times.
12. Liability
While we take reasonable care to ensure a safe environment, 3 Counties Flight Simulators shall not be liable for indirect or consequential loss or damage except where required by law. Nothing in these terms limits liability for death or personal injury caused by negligence.
13. Gift Vouchers
Gift vouchers are non-refundable, not redeemable for cash, and must be used before the expiry date stated on the voucher.
14. Photography
We may occasionally take photographs or video for promotional purposes. Customers who do not wish to appear in such material should inform staff on arrival.
15. Changes to Terms
We reserve the right to update these Terms & Conditions at any time. The latest version will always be available on our website.
Privacy Policy
1. Introduction
This Privacy Policy explains how 3 Counties Flight Simulators collects, uses, and protects your personal information when you use our website or book a simulator experience.
2. Information We Collect
We may collect personal information including your name, email address, telephone number, and booking details when you make a reservation or contact us.
3. Use of Information
Your information is used to process bookings, communicate with you about your session, provide customer support, and improve our services.
4. Payment Information
Payments are processed through secure third-party payment providers. We do not store full payment card details on our systems.
5. Data Storage
We store personal information only for as long as necessary to fulfil bookings and comply with legal obligations.
6. Sharing Information
Your personal information may be shared with trusted service providers such as payment processors or website hosting providers where necessary to operate our business.
7. Your Rights
You may request access to the personal data we hold about you and request corrections where necessary. You may also request deletion of your data where legally permitted.
8. Cookies
Our website may use cookies to improve user experience and analyse website traffic.
9. Security
We take reasonable measures to protect personal data against unauthorised access, misuse, or loss.
10. Contact
If you have questions about this Privacy Policy or how your data is handled, please contact us through the contact information provided on our website.
